Work Content
Work content (Wc) represents total operator cycle time or, if multiple operators, the sum of operator cycle times to perform a specific process(es) or sub-process(es). The scope of human work, including both value-added and non value–added activities, may encompass a complete value stream or only a portion of it. For example, the lean practitioner may speak of the work content to check-in and room a patient, assemble a sensor module or process a claim.