Effective Lean Leaders Provide Sufficient Tools. Cheapskates Do Not.
During a recent business trip to Mexico, I spied a hotel worker using the tools captured in the picture.
gemba
Guest Post: Going to the Gemba with Grandma
Being tech support over the phone is a difficult job, being tech support for my 87 yr old grandmother (Mimi) and her TV remote should qualify me for sainthood.
CSI Kaizen - When Forensics Supplement Direct Observation
Taiichi Ohno preferred facts over data, meaning, among other things, that direct observation trumps second hand stuff. How else can you truly grasp the current situation and identify the waste?
